For a little over a year. From June 2018-July 2019.
I started out as a tech and worked in the clinic for about 4 months, before I moved to front desk, when the need for another receptionist arose. I would occasionally help out in the clinic from time to time when things got crazy or they were short-handed.
SO MUCH! Because of this job, I intend to stay in optometric/eye care for as long as possible. Technical stuff aside, learning to handle unique situations and problems for different patients while keeping up our policies and keeping the patient happy was such a huge part of my job.
Don't take things too personally. Mistakes happen and there are consequences. You are expected to make mistakes in the beginning, but certainly not encouraged to make them. Ha! People will bring your mistakes to your attention constantly in the beginning and it's so hard not to get your feelings hurt. If you make it a point to be careful, the learning curve doesn't last forever.
Empathetic, professional, and family-oriented
The support from everyone on the team. Feeling appreciated by not only my supervisors, but by other people on the team was such a huge motivation.
Definitely training at first. It get's less stressful as the job goes on. It can sometimes get overwhelming when asked to do multiple jobs by multiple people and not feeling like you can do them fast enough.
Since I've started working here, management has gotten much more organized. There are constantly new rules or changing things, which can be difficult to get used it, but it's all in the best interest of the practice, patients, and employees. I think a warning for possible fluctuation in hours is appreciated. For example, starting out as part time and getting more hours, or starting out as full time and losing hours without being told exactly why or when.
The job exceeded my expectations. The pay was not amazing, but it was worth it to me to work in such a great work enviroment. I'd rather work somewhere I love for less pay, than to work somewhere that I hate and get paid more.
I relocated to another part of the state and ended up being 2+ hours away from the office.