You are the expectation setter! You will be the one to set the tone for someone’s entire experience in our office. Charm, warmth and personality is a must. You will be the first face they see, and often the first voice they hear. They will decide whether or not they like everyone else based on their experience with you. (No pressure!) It’s a big job.
Your responsibilities would include:
- Getting all the paperwork in order for the patient’s visit including verification of their medical and vision insurance and communicating with the patient to ensure that their expectations are set appropriately
- Answering the phone and scheduling appointments
- Helping patients purchase contact lenses using their insurance benefits
- Getting patients checked in upon their arrival at the office
The skills that will make you successful:
- Multitasking. Everyone says they can multitask, but most of us aren’t as good at it as we think we are. This position gets interrupted often, so you have to be able to juggle a lot of things at once and remember to go back to it once the interruption is over.
- Computer skills. No, you don’t have to write code, but everything is done on the computer. From our computer software for the office (OfficeMate), to the myriad of web pages you’ll learn to navigate for a plethora of insurances, and the the text communication we use, you must be comfortable on the computer.
- People skills. Oh yes. You will come to your interview gushing about your “customer service” skills, but can you remember names? Do you genuinely enjoy connecting with people? Hearing their stories? Do you have a talent for remembering faces and names?
The values that will make you last:
- Excellence. Every person on this team strives to be the very best at what they do. Nothing less will be expected from those who want to join this team.
- Countability. Your teammates must be able to count on you when it counts. Do you do what you say you will do? Do you do everything possible to ensure that your teammate is successful?
- Optimistic. Every job has hard days. Every team has losses. But, it’s a whole lot easier to weather the storm, and shoulder the load with a teammate with a good attitude than a rotten one. Seeing the negative in any situation isn’t extraordinarily difficult. Even the laziest among us can spot the bad. Are you someone who can see beyond the immediate circumstances to find the best in the bigger picture?